Reference Services

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• Building and Maintaining Digital Reference Services 
  This Digest provides an overview of the growing digital reference movement and its implications on sponsoring organizations, and examines current practices in the creation and maintenance of such services.
  http://www.ericdigests.org/1999-4/digital.htm - More

• Digital Reference Services Bibliography 
  Bibliography of 700+ items compiled by Bernie Sloan which deal with electronic reference service.
  http://www.lis.uiuc.edu/~b-sloan/digiref.html - More

• Issues in Legal Reference for the Community Patron 
  Looks at issues that can occur when patrons expect librarians to provide legal advice.
  http://www.mlaforum.org/volumeII/issue2/special2.html - More

• Trends and Issues in Digital Reference Services 
  Essay which looks at how the face of digital reference continues to change.
  http://www.ericdigests.org/2002-2/reference.htm - More

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