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Management by Wandering Around: Reference Rovering and Quality Reference Service
Categories: Reference Libraries Library and Information Science Library Management		Website: Address: Phone: http://www.michaellorenzen.com/mbwa.html Fax: Company description: Reference rovering is a method for eliminating the barrier of the reference desk which is between the librarian and the patron. This concept very closely parallels the business concept of Management By Wandering Around (MBWA). This paper looks at the literature examining the history and techniques of both MBWA and reference rovering. The techniques for how to conduct reference rovering are explored. Both the advantages and disadvantages of reference rovering are examined.

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